Home › SecureDisc Decryption Trouble Ticket

SecureDisc Decryption Trouble Ticket

Submitted by discreteeditor on Wed, 12/01/2010 - 14:57

This form is used to submit decryption issues to the Discrete Support Team.

BEFORE SUBMITTING A TROUBLE TICKET:

  • Please read the SecureDisc Decryption Clients FAQ. It details several common problems that end users and disc producers have encountered, with steps to take to resolve them.
  • The SecureDisc Decryption Guide is the full user manual for the SecureDisc Decryption Clients. If you are a disc producer, please read the entire Guide before submitting a trouble ticket. End users are encouraged to read the Guide as well, as it details several features of the Decryption Clients that are not mentioned in the FAQ.
  • REMINDER: Disc passwords and contents are the responsibility of the disc producer. Discrete cannot assist end users with these issues.

Select which SecureDisc Decryption Client is in use when this issue occurs.

For the Explorer Client, right-click SCDExplorer.exe and select Properties, then locate the File Version.

For the Resident Client, navigate to Program Files\Discrete Technologies\SecureDisc Client, right-click on SCDHelper.exe and select Properties, then locate the File Version.

Identify the Operating System of the PC where the issue occurred. If the issue was experienced on multiple O/S versions, you can select more than one.

Please identify the Service Pack installed on your Windows system.

Please describe the exact issue including any error messages and specific actions required to generate the error.

Please include any screen shots or other documentation to assist in troubleshooting.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.